Customer Service

If you have ordered an ebook, you should have received an email with instructions on how to download your files.

If you didn't receive the email, then you can download your ebooks by going to this page and using your user name and password you provided when making your purchase: http://shop.vivatravelguides.com/downloadable/customer/products/

See below for help with using the different file types that VIVA ebooks are available in.

If you have a problem making your order, receiving your order or if we can help you in any way, please write orders@vivatravelguides.com.

Returns of printed are accepted within 7 days of receipt of product. Because of the freely copyable nature of ebook products, we cannot accept returns after a product has been downloaded.

EBOOK Formats  and Help with Readers

VIVA provides ebooks in several industry standard DRM-free formats so that you can open your ebooks with your reader of choices without limitations. Note that not all products are available in all file formats, please check that the file format you desire is available before purchasing.

Here are tips for using our PDF, EPUB and MOBI format files on different devices:

PC or MAC

To open PDF files, use Adobe Reader, download it here: http://get.adobe.com/reader/

To open EPub files please use Adobe Digital Editions, download it here: http://www.adobe.com/products/digitaleditions/

iPad/iPhone/iPod Touch

Both ePub and PDF files work quite well on the ipad. ePub files are recommended for the iPhone and other small screen readers because the text automatically formats to the size of the screen rendering the text fully readable on a small device.

The best way to view PDFs or ePub files is opening them using the free iBooks app.  The easiest way to view PDFs is either to email the file and open it with iPhone mail program or download your product by navigating with Safari to this page and using your user name and password you provided when making your purchase: http://shop.vivatravelguides.com/downloadable/customer/products/

You may also sync the files with your device using iTunes and your computer. Connect your device to your computer, open iTunes, select click on "books" in the left menu. You can drag and drop your files into your books, and then sync with your device and the files should now appear within the iBooks app on your iPhone or iPad. Here is more detailed, illustraded help with loading your epubs.

Android Phones and Tablets

For Android Phones and Tablets, you can use one of these apps, or many others on Google Play to read the files:

Adobe PDF

Aldiko ePub Reader

Click on the download link, and use one of these apps to read your ebooks.

Kindle

Kindle reads both MOBI files and PDF files. On Kindles that can check email and navigate the web, it's easiest to just click on the download link to open your file. For older Kindles, Amazon Provides instructions on how to send files to your kindle here.

If you need assistance opening your ebooks with other readers, or need assistance with any VIVA product, please contact us at books@vivatravelguides.com.